This lesson focuses on the practical challenge of transforming an organisation’s culture to embed ethical principles .

5.1 Understanding and Assessing Culture
To change culture, you must first understand it. The Professional Diploma teaches participants to “ascertain an institution’s cultural behaviour, applying pertinent tools, models or frameworks” . Models such as the CPRA model or the Consumer Impact model assess whether culture is delivering good outcomes for customers .

5.2 Strategies for Leading Cultural Change
Cultural change requires a systematic approach :

  • Purpose, Values, and Trust: These are “drivers of an effective culture” .

  • Role Modelling: Leaders must model the behaviour they expect to see (“walk the talk”).

  • Leadership Styles: The impact of different leadership styles is key.

  • Empowerment and Accountability: Creating a culture where employees can speak up and take responsibility.

5.3 Indicators of a Sound Risk Culture
Understanding indicators of a sound risk culture is a key outcome of the Diploma programme . This includes effective communication, challenge, and accountability throughout the organisation. Culture MI (Management Information) and reporting to the board are essential for governance .

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