Learning Objectives:

  • Design an agile operating model for digital banking.

  • Identify opportunities for business process automation.

  • Explain how to simplify and optimise banking operations.

4.1 The Digital Operating Model

Digital transformation requires a fundamental rethink of how banks operate. The University of Manchester’s MSc programme covers “digital operations and supply chains” and “change management in the digital age” . Key elements include :

  • Agile Operating Models: Adopting agile methodologies in banking projects. Kanaka’s course covers “Agile operating model dalam organisasi bank” (Agile operating model in banking organisations) .

  • Process Simplification: Eliminating unnecessary steps and complexity .

  • Integration: Ensuring seamless collaboration between business units, IT, risk, and compliance .

4.2 Business Process Automation

Automation is a key driver of operational efficiency. The EuroAfrique course covers “Business Process Automation and Optimization” as a dedicated module . Key areas include:

  • Process Mapping: Analysing current workflows to identify inefficiencies .

  • Automation Opportunities: Identifying tasks suitable for automation .

  • Digitising Processes: Implementing digital solutions for front-office and back-office processes .

  • Optimising Key Functions: Streamlining loan processing, member onboarding, and service delivery .

4.3 The Digital-First Bank

The Leoron course examines “Retail Banking of the future” and the “key drivers and pressures – branches, ATMs, call centres” . This involves rethinking the role of physical branches and leveraging digital channels to reduce costs and improve customer experience.

 

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