Learning Objectives:

  • Explain why change management is essential for digital transformation success.

  • Apply the ADKAR model to digital transformation initiatives.

  • Develop strategies for managing resistance and sustaining outcomes.

3.1 The Importance of Change Management

Despite the focus on technology, people are at the centre of any successful digital transformation . A structured change management approach provides clear frameworks to communicate about what’s changing and why, hands-on training to build skills, and ongoing reinforcement to support new behaviours . Organisations with effective change management are more likely to achieve project objectives, stay on schedule, and remain on or under budget .

3.2 The ADKAR Model

The Prosci ADKAR Model provides a clear structure to support individuals through the change process :

  • Awareness: Understanding why the change is necessary

  • Desire: Motivation to participate in the change

  • Knowledge: Knowing how to change

  • Ability: Implementing the change effectively

  • Reinforcement: Sustaining the change over time

The Leoron course explicitly includes “ADKAR Change Management” as a core component of its transformation training .

3.3 Managing Resistance and Building Culture

Structured change management focuses on :

  • Building Digital Culture: Shifting organisational culture to support innovation. Kanaka’s course covers “Membangun budaya digital dan agile mindset” (Building digital culture and agile mindset) .

  • Managing Resistance to Change: Addressing reluctance to adopt new processes .

  • Strengthening Leadership: Equipping leaders to drive successful change through clear communication and active engagement .

  • Fostering Continuous Learning: Creating a growth mindset within teams .

 

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