Interviews serve as a critical mechanism in fraud investigations, helping to transform document observations into verified accounts of intent, collusion, and operational breakdowns. Investigation interviews are divided into two distinct functional types based on the subject’s relationship to the event: Informational and Confrontational.

[Informational Witness Interviews] ──► [Fact Correlation Matches] ──► [Confrontational Target Interviews]

Informational interviews are conducted with neutral witnesses, process operators, and system administrators who are not suspected of participating in the fraud scheme. The primary objective is to build a detailed understanding of process realities, document informal workarounds, confirm data entry workflows, and identify system access locations.

Investigators use open-ended, non-threatening questions to encourage detailed responses. This information allows the team to confirm facts and identify process anomalies before speaking with target subjects.