This lesson focuses on the practical challenge of transforming an organisation’s culture to embed ethical principles.

5.1 Understanding and Assessing Culture
To change culture, you must first understand it. The Professional Diploma teaches participants to “ascertain an institution’s cultural behaviour, applying pertinent tools, models or frameworks”. Models such as the “CPRA model” or the “Consumer Impact model” are used to assess whether the culture is delivering good outcomes for customers.

5.2 Strategies for Leading Cultural Change
Cultural change requires a systematic approach:

  • Purpose, Values, and Trust: These are “drivers of an effective culture”. Leaders must articulate a clear purpose and values that guide behaviour.

  • Role Modelling: Leaders must model the behaviour they expect to see (“walk the talk”).

  • Leadership Styles: The impact of different leadership styles is a key part of cultural change programmes.

  • Empowerment and Accountability: Creating a culture where employees are empowered to speak up and take responsibility.

5.3 Indicators of a Sound Risk Culture
The Professional Diploma program includes understanding the “indicators of a sound risk culture”. This includes effective communication, challenge, and accountability throughout the organisation.

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