Course Overview
The Whistleblower and Complaint Management training program is designed to help organizations
establish and maintain effective mechanisms for handling complaints and whistleblower reports. It
aims to provide participants with the knowledge and tools necessary to manage these processes in a
way that ensures transparency, accountability, and compliance with legal and regulatory standards.
The course covers the importance of whistleblower protection, the best practices for managing
complaints, regulatory requirements, and the handling of sensitive information. Participants will also learn how to foster an ethical culture that encourages reporting while mitigating the risk of retaliation.

Target Group
 Compliance Officers and Risk Managers
 Human Resources Professionals
 Internal Auditors
 Legal Advisors and Corporate Counsel
 Managers and Supervisors responsible for overseeing complaint management processes
 Ethics and Corporate Governance Officers
 Personnel responsible for internal investigations
 Employees involved in regulatory compliance or corporate communication

Expected Outcomes
By the end of this course, participants will be able to:
1. Understand Whistleblower Protection Laws: Gain an understanding of the legal
requirements surrounding whistleblower protections and complaint management.
2. Develop Effective Whistleblower Programs: Learn how to design, implement, and manage a
whistleblower program that complies with legal standards and fosters a culture of
transparency.
3. Create Complaint Management Systems: Understand how to establish an efficient and
transparent complaint management process that ensures complaints are handled
professionally and impartially.
4. Investigate Complaints Effectively: Learn the processes and best practices for investigating
complaints and whistleblower reports while ensuring fairness and confidentiality.
5. Prevent Retaliation and Protect Whistleblowers: Learn strategies to prevent retaliation and
ensure the protection of whistleblowers throughout the reporting and investigation
processes.
6. Promote Ethical Culture and Accountability: Understand the role of whistleblower and
complaint management programs in promoting an ethical workplace culture and maintaining
organizational accountability.
7. Ensure Regulatory Compliance: Gain insight into the various global regulations and industry
standards related to whistleblower and complaint management programs.