The Taxpayer Engagement and Communication Skills training is a dynamic and interactive program
designed to equip revenue staff with the tools, strategies, and skills necessary for effective
communication and engagement with taxpayers. This course focuses on fostering positive
relationships, enhancing trust, and improving voluntary compliance through strategic communication
and responsive engagement. Combining practical strategies with proven best practices, this program
will empower participants to bridge gaps between tax administrators and taxpayers, ensuring
efficient service delivery and improved compliance outcomes.