Course Overview
The Banking Operations Fundamentals training provides participants with a comprehensive
understanding of core banking operations. The course focuses on key banking functions, regulatory
requirements, risk management, and customer service excellence. It combines theoretical knowledge
with practical applications to enhance participants’ ability to perform efficiently in various banking
roles.

Expected Learning Outcomes
Upon successful completion of this training, participants will:
1. Understand the basic principles of banking operations and financial services.
2. Acquire knowledge of the regulatory environment and compliance requirements.
3. Learn about risk management techniques and their importance in banking.
4. Develop skills for handling customer service and managing accounts effectively.
5. Gain an understanding of payment systems, clearing processes, and lending operations.
6. Be equipped to identify and mitigate fraud and security risks in banking.
7. Understand digital banking trends and their operational implications.
8. Build confidence to pursue careers in banking and financial services.

Target Group
This course is ideal for:
 Entry-level banking professionals.
 Recent graduates interested in banking and finance careers.
 Professionals transitioning into the banking industry.
 Bank employees looking to deepen their knowledge of operations.
 Entrepreneurs or SMEs who deal with banking transactions frequently.