The Banking Customer Onboarding and KYC Compliance Training is designed to provide banking
professionals with the essential knowledge and tools to successfully manage customer onboarding
while adhering to Know Your Customer (KYC) regulations and Anti-Money Laundering (AML)
requirements. This training program explores both the operational and regulatory aspects of
customer onboarding, covering the identification, verification, and due diligence processes that
ensure financial institutions comply with local and international standards. Participants will gain
practical skills to develop, implement, and monitor effective customer onboarding strategies,
including traditional and digital onboarding methods, in order to reduce financial crime risks and
meet regulatory expectations.
The program also emphasizes the integration of technology into the onboarding process, such as
digital identity verification, automated KYC checks, and secure data handling practices. Through realworld
case studies, group discussions, and hands-on activities, participants will gain an in-depth
understanding of the complex and dynamic environment of customer onboarding, including detecting
and preventing fraud, managing data privacy, and staying ahead of regulatory changes. By the end of
the training, attendees will be able to enhance their institution’s onboarding efficiency, mitigate risks,
and ensure compliance with all relevant laws, ensuring a smooth and secure customer experience.

Expected Outcomes:
1. Gain a deep understanding of KYC regulations and their role in customer onboarding.
2. Learn how to design and implement customer onboarding processes that comply with
regulatory requirements.
3. Understand how to perform customer risk assessments and implement effective due
diligence practices.
4. Develop the ability to identify, prevent, and respond to fraudulent activities during
onboarding.
5. Learn how to utilize technology to streamline the onboarding process and enhance
compliance efforts.

Target Group:
 Banking professionals involved in customer onboarding, compliance, and risk management.
 Relationship managers, branch managers, and compliance officers within financial
institutions.
 Internal auditors, KYC officers, and AML specialists responsible for ensuring regulatory
compliance.
 IT and digital banking professionals managing or implementing customer verification systems