Course Overview
This program provides an in-depth understanding of the digital transformation journey in retail
banking. It covers the critical aspects of integrating technology into banking operations, enhancing
customer experiences, and driving business growth. The course emphasizes strategic approaches,
innovative technologies, and compliance in the digital banking era.

Target Group
 Banking Executives and Senior Management
 Digital Transformation and Innovation Teams
 IT Managers and Technology Leaders in Banking
 Customer Experience Managers
 Product Managers in Retail Banking
 Professionals involved in FinTech collaborations and partnerships

Expected Outcomes
Participants will gain:
1. Strategic Understanding of digital transformation trends and their impact on retail banking.
2. Knowledge of Key Technologies driving innovation in the banking sector.
3. Skills to Optimize Processes through digital tools and automation.
4. Insight into Enhancing Customer Experience via personalized digital channels.
5. Competence in Risk Management related to cybersecurity and data privacy.
6. Understanding of Regulatory Frameworks for digital banking compliance.
7. Ability to Lead Digital Initiatives effectively within banking organizations.